One complaint we consistently hear from small business owners is, ‘I just can not find the right people.’ Yet some owners in our field seem to manage to generate loyalty and longevity in their staff quite successfully. What is their secret? We have all used catch cry’s such as ‘they are just lucky’ or ‘it must be easier in the country’, well there is more to it than luck and great long term staff relations are available to everyone in our industry. 

In this module we will look at how to make it easier to find the right people for the right roles and how to achieve maximum performance once you have them. Your people are an investment on which you need to expect a return. We recommend you apply a business mind to your internal roles. See them as a dollar outlay rather than an individual, and a dollar outlay which you need to work to maximise.

It is your responsibility as the business owner to put in the work to achieve the return on each person. Simply employing and then expecting it all too happen on its own is a dangerous and irresponsible way to spend business money.

Together in this module we will look at understanding what a role really encompasses. We will then take this one step further by showing you how to communicate these responsibilities to the individual taking on the role. We will use the terms ‘Hiring Workshop’ when looking at recruiting the right people, and ‘orientation’ when getting them started on the path. We will then look at how to ‘communicate your vision and values’ to your team members in a way that they will understand and want to be part of.  Next we will move on to creating an ‘employee training program’ and follow through with a process called ‘white boarding’, a process designed to bring out the best in people – week after week, month after month, year after year.

Module includes :

• 110 page comprehensive workbook
• Over 30 staff performance templates, worksheets and letters
  

Templates, Worksheets and Letters included:

• Application for Leave
• Code of Acknowledgement Form
• Travel Consultant Sales Performance and Targets Monthly Review Sheet
• Destinational & Education Training Schedule
• Documenting Performance Problems
• Educational Trip Report
• Employee Personal Details Sheet
• Employment History Form
• Employment Agreement Confidentiality Declaration Form
• Exit Interview
• 'Instructions For Life' - Motivational Sheet
• Interview Process and Assessment of Applicants
• Interviewing Techniques and Questions
• Job Descriptions - Travel Consultant, Travel Supervisor, Travel Centre Manager
• Letter of Appointment
• New Employee Next of Kin Form
• Payslip Template
• Probation Checklist
• Probation Form
• Recruitment Checklist
• Sales Budget Template
• Contract of Employment
• Employee Self Assessment Questionnaire
• Self Examination Questions for Managers
• Skills Audit
• TEAM - Together Everyone Achieves More - Poster
• Team Meeting Agenda
• Telephone Reference Checklist
• Time Sheet
• Time and Wages Records Template
• Things to Do Today Sheet
• Training Needs Planner
• Performance Reviews
• One-on-One Monthly Performance Review
• Travel Agent Aptitude test
• Staff Performance Review
• Warning Template
  

In the module you will learn:

• How to get the right people doing the right things
• Why creating a Position Requirement and Expectations
• Using the ‘Hiring Workshop’ when looking at recruiting the right people
• And ‘Orientation’ when getting them started on the path
• We will look at other more traditional staff selection methods and how to use them effectively
• Common Myths and Misconceptions about these selection methods
• The Real cost of Poor Staff Selection
• The Interview Process
• Why using a Skills Audit is a critical part of recruitment
• Behavioural Based Interviewing and why it's the only way to interview a candidate
• Commonly used recruitment forms and checklists
• Why having a proper Orientation system for new employees will increase their time of employment
• The importance of ongoing Training
• How to properly communicate company Vision And Values
• What Is White Boarding?
• Ongoing People Development and it's importance
• Why Weekly Team Meetings are so important and what you should talk about
• Asking everyone how they are doing
• Team Incentives including example staff incentives
• When things do not go to plan and what to do
• Documenting Performance Problems - how to
• Sample Counselling & Discipline Termination Process
• The Process For Counselling And/Or Discipline

Love it or Your Money Back!
If you're not entirely delighted with the material, just return it in good condition to us within 30 days of purchase and we will provide you with a full refund minus any postage costs.

Getting Outrageous Results from your People - Training Module

Item	Price
Getting Outrageous Results from your People - Business Success Module	$149.00
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