Are you constantly losing bookings and customers to the Internet? Do you feel like you are always giving out lots of quotes and information only to find that clients has booked their trip themselves online? If so, then make sure you join us for this revolutionary workshop and learn how to stop losing customers and 'beat the Internet'!

The Internet has completely changed the way travel is researched and booked today. It has also changed the way consumers think of travel agents. Unfortunately many travel consultants haven't changed the way they think of consumers, they way they consult and promote themselves. Learn why 'you' need to change the way you are doing things NOW if you want to survive in the industry.

The Internet will never replace travel agents, unless travel agents keep offering the same products and service as the Internet does!

In the workshop you will learn:

• Why your customers are booking on the Internet instead of you - the cold hard facts
• Research that shows that consumers don't want to book on the Internet BUT travel agents are forcing them to
• The questions you should ask to pick the 'Internet Shoppers'
• How to win far more quotes than you lose...especially Internet prices!
• What to say to people who want to book on the Internet instead of you.
• Scripts and 'real-life' examples of how to overcome every possible objection..
• What your NEW role in the your travel agency needs to be
• What CRM is and why it needs to be the entire focus of your job

A workbook full of information, scripts and examples of where agents have beaten the Internet will be provided to every participant.

This what the participants at the most recent workshops have said about the workshop:

"Great eye-opener as to how can we continue to beat the Internet" Perry Morcombe - Seniors Holiday Travel

"Very beneficial. Great ideas I can use immediately to make more bookings." Joanne Gatt - Harvey World Travel Niddrie

"Workshop was great, got some new information and tips to use and covered some old information I should be using."
Amanda Caco - Harvey World Travel Albany Creek

"I thinks it's a great re-cap of why we are in travel." Michelle Humphreys - Seniors Holiday Travel

"Very practical information & strategies for overcoming client’s reasons for using the Internet as opposed to a real life travel agent – who has a brain” Jan Lyons – Platinum Travel & Cruise

"Very useful information. I will implement a lot the practices and strategies mentioned:
Heidi Gardener - Harvey World Travel Albany Creek

"Very helpful but have to work on commitments shown to use" - Som Nguyen - Lovely Holiday Travel

"I found the workshop helful by showing me how I must look at things in a different light now"
Jessica Denton - Backtrack Adventures

"Very informative & interesting with simple ideas to implement” Robert Sztormowski – YHA Travel

"Well presented & explained. Easy to digest & put into real life practice immediately” Mary-Anne Nesk – Breakaway Travel Sunshine

"You were able to break down the colossus that is selling techniques with the Internet into a way I was able to understand and implement easier goring forward." Ryan Jones – Travelscene Monbulk

"As a first seminar on this topic, you covered a lot of excellent information." Anthony Luxton - Japan Holidays

"I found the workshop excellent. Very informative and enables me to now place even more efficiency on the importance of booking with a Travel Agent instead of the internet. The 101 reasons of why to use a travel agent was fantastic ."
Kathy King – Harvey World Travel Erina

About your Workshop Presenter
		Your workshop presenter is Adrian Caruso, Australia's number one travel agency business coach and trainer. Adrian's first hand knowledge of travel agents and the day to day challenges travel consultants face is vast. Besides being a former travel consultant, then a highly successful small travel agency chain owner for more than 15 years, Adrian has coached and trained more than 100 travel agents and hundreds of travel consultants over the last 7 years. He knows 'what it takes to be the 'best travel consultant' in the industry and has also been a judge for the Travel Weekly Australia Travel Awards for many years. This experience has made Adrian one of the most effective travel agency business-improvement specialists and trainers in the industry. Adrian's charismatic and unique presenting style, and his 'real-life travel agency' examples of 'the best practices' are guaranteed to inspire and get you the results you want fast.

HURRY and BOOK TODAY as there will be only a 25 spaces available to ensure maximum workshop participation.

Details
City	Date	Time	Where
Perth	24 August	9.00am - 12noon	Travelodge Perth
Adelaide	25 August	9.00am - 12noon	Rendezvous Allegra Hotel

Cost : $149 per person plus booking fee

Proudly sponsored by:

PLEASE NOTE: Cancellations : All sales are final. Should you be unable to attend, a substitute participant is always welcome. No refunds will be given.

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