Click here to return to the training page

Training for Travel Agency owners and managers

Course Details:

Are all the airlines and suppliers going to reduce or stop paying commission to travel agents? Soon they will if you take a look at Global trends over the past few years. More and more airlines, suppliers and other travel vendors will continue to reduce commissions paid to travel agents and in some cases cease to pay them at all as they attempt to reduce their distribution costs. Does this mean the end of travel agents OR their reinvention of how they generate their revenue?

Charging a Service Fees (or as we like to call them Professional Fees) to customers is how travel agents in Australia will need to generate their revenue in the future. It is also the best and most proven method to 'boost your profits' immediately. Travel centres who have introduced Service Fees have reported a 'huge increase in their profits'. In other countries such as America, Canada and the UK, suppliers stopped paying commissions to agents many years ago and have survived (and become more profitable) by charging Service Fees.

But are YOU successfully and profitably charging Service Fees in YOUR travel centre ?

Are your clients going to refuse paying them? What do I have to do first? How much should I charge? What will it do to my profits?

These questions will be answered during our workshop and include :

• Why the Commission erosion and recent Global changes
• Why should you ALWAYS charge a service fee
• How charging service fees will boost your profits
• The first things you should do BEFORE you can justify charging service fees
• Is your service 'good enough' to warrant charging service fees?
• First impressions.....why are they so important
• Strategies for implementing a successful service fee system
• How much exactly should you be charging and why some team members fees should be different to everyone else's
• Why the Internet is a tool to increasing your profits.... and not a threat to it
• Why charging the 'GROSS' price a supplier sets is not correct
• The best way to communicate service fees to your clients
• Role plays with scripts for selling the fees
• 15 possible client objections to service fees and the correct response

Come and listen to Australia's leading travel agency business coach and management consultant, Adrian Caruso. Learn how he and his team TA Fastrack Business Coaches have instantly helped hundreds of travel companies around Australia and New Zealand successfully introduce a Service Fees program. We know what works and what doesn't. This training session has been developed exclusively for travel agents only and is presented by a past travel agent himself.

After having seen the course content or outline of other Service Fees seminars being held by other consulting and training organisations.....and they only teach you ONLY 50% of what we feel is required to successfully introduce Service Fees into your travel centre. It's not about 'just deciding to start charging service fees from a certain date' or 'take a look at a few benchmark studies and base your fees on these;' there is so much you have to do beforehand. And this is what exactly we will teach you!

Learn also how Adrian and his team have fastracked their clients profits and helped them create a successful business allowing them to work less. Some business owners have increased their profits by a staggering 150% over the Last 12 months and have gone from working 70 hour weeks to just 20 hours per week.

The training content is simple and presented in a non-hype fashion so you will be able to apply every idea the next day. We guarantee you will make repay your investment in attending the training the first day you commence charging Service Fees.....guaranteed

About your Presenter:

• Adrian Caruso - TA Fastrack CEO, Head Consultant, Master Business Coach

What others have said about our previous Service Fees workshops:

Seminar content was really relevant to the changes in the industry + was a great help overcoming fears and the actual implementation of fees.
Michelle Evans - The Surf Travel Company

'First time i've been to one of these seminars + it's actually run by a travel agent that knows! Makes a HUGE difference - thanks! Helps us understand a lot of things from a different perspective.
Edita Jaram - STA Travel Area Manager

'Wasn't sure I needed this seminar - pleasant surprise - I DID - and it was excellent !'
Toni Chambers - Broadway Travel

'The seminar has assisted me in devising a schedule of fees + how to implement the fees with confidence and good reason.'
Kerry Harrison - Venture Holidays

'Adrian was very informative and had great ideas to get back to the office and become more profitable. Thank you! Kellie Rainbow - The Surf Travel Company

'I felt the information Adrian portrayed today was very valuable. I am confident in passing the same information on to my consultants!'
Nicole Burton - Total Travel

'The section on managing + handling client concerns and objections is excellent - exactly what I was looking for from some who is a travel agent + is helping other agents now to do same. Positive implementation!
Keeley Stewart - United Travel

'Loved it! Very easy to take in! Very approachable speaker + explains everything in full and with great relevance to everyday!'
Mary De Brincat - MacArthur Travel

Click here to return to the training page

top