Are you constantly losing bookings and customers to the Internet? Do you feel like you are always giving out lots of quotes and information only to find that clients have booked their trip themselves online? If so, then make sure you join us for this revolutionary webinar and learn how to stop losing customers and 'beat the Internet'!

The Internet has completely changed the way travel is researched and booked today. It has also changed the way consumers think of travel agents. Unfortunately many travel consultants haven't changed the way they think of consumers, they way they consult and promote themselves. Learn why 'you' need to change the way you are doing things NOW if you want to survive in the industry.

The Internet will never replace travel agents, unless travel agents keep offering the same products and service as the Internet does!

In this webinar you will learn:

• Why your customers are booking on the Internet instead of you - the cold hard facts
• Research that shows that consumers don't want to book on the Internet BUT travel agents are forcing them to
• The questions you should ask to pick the 'Internet Shoppers'
• How to win far more quotes than you lose...especially Internet prices!
• What to say to people who want to book on the Internet instead of you.
• Scripts and 'real-life' examples of how to overcome every possible objection..
• What your NEW role in the your travel agency needs to be
• What CRM is and why it needs to be the entire focus of your job

A workbook full of information, scripts and examples of where agents have beaten the Internet will be provided to every participant.

Date

Time

15 Mar 2012

10.30am - 12pm AEST (Sydney Time)

About your Presenter
						Your webinar presenter is Adrian Caruso, Australia and New Zealand's most sought-after travel business improvement specialist, business coach. Adrian's first hand knowledge of travel agents and the day to day challenges travel consultants face is vast, dating back to his father's travel agency back in the 1960s. A former highly successful travel agency chain owner and operator for more than 15 years, Adrian has since coached and trained more than 150 travel agency owners and managers around Australia, New Zealand and Asia, and thousands of travel consultants over the last 9 years.   Adrian knows what it takes to be the 'best in the industry' and is frequently a judge for various travel industry awards including the prestigious Travel Weekly Australia Travel Awards. Adrian's charismatic and unique presenting style, and his 'real-life travel agency' examples from the 'best travel agencies in the world' are guaranteed to inspire, motivate you and get you the results you want fast.

This what the participants have said about the webinar:

"Really great - so simple but never thought about all the opportunities. Easy to understand & well presented. The book will be a great tool for me!
Annemarie Hundhammer - Cruise Team Leader - Phil Hoffman Travel

"Great eye-opener as to how can we continue to beat the Internet"
Perry Morcombe - Seniors Holiday Travel

"Well presented & explained. Easy to digest & put into real life practice immediately”
Mary-Anne Nesk – Breakaway Travel Sunshine

"You were able to break down the colossus that is selling techniques with the Internet into a way I was able to understand and implement easier goring forward."
Ryan Jones – Travelscene Monbulk

NOTE: A webinar is a web-based seminar, which you listen to on your computer. It is a seminar, but on the web. You will need speakers or a headset to listen to the presentation.

Please note: Cancellations - All sales are final. Should you be unable to attend, a substitute participant is always welcome. No refunds will be given.

Our webinars are proudly sponsored by:

For further information about this webinar please contact us on +61 7 3040 3588.